The product doesn't not seem right in your setup? Don't worry, we offer a 30-Day Return Policy to cover your back. Simply follow the steps below, and we'll get you all taken care of.
WHAT QUALIFIES FOR RETURN?
All returned products must meet the following criteria:
- Product was delivered within the past 30 days.
- Item being returned includes all components, instructions and packaging. (Please note, returns made that are missing parts or the original packaging are only eligible for a 50% refund.)
HOW TO MAKE A RETURN?
- Email firstname.lastname@example.org with your oder number, what you'd like to return and your return reason. Please do not ship the product(s) back without first contacting us or you will not be eligible for a refund.
- Repackage In the Shipping Box being sure to include the product with all of its components in the original manufacturers packaging.
- Ship the Package Back to BuiltMod Returns Department via USPS, UPS, or Fedex. You are responsible for the condition that we receive the turn in. So, please, package the products inside of a secure shipping box so that the goods are not damaged in transit.
CHARGES AND CREDITS:
Shipping Charges: Customers are responsible for Return Shipping cost back to BuiltMod, unless the item is defective or damaged upon receipt. However, we will refund 100% of what you paid us - not including the original Shipping Costs.
Restocking Fees: No, we won't charge you restocking fees.
Missing Parts or Original Packaging: Any returns received missing parts and not in the original packaging will only be eligible for a 50% refund.
Refunds: Made to the Credit Card or other payment accounts used to make the purchase. Once the product(s) is received back and inspected, the applicable refund will be issued within 3-5 days.
DAMAGED OR INCOMPLETE ORDERS:
If your item(s) arrives damaged, defective or is missing parts, we must be notified within 7 days to correct the issue.
Please email email@example.com with your Order Number and a description of the problem.
For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, a return will be authorized and a shipping label will be sent for your return.
Replacements cannot be issued without a return first being accepted. The sooner you notify us the better. Our window for filling insurance claim is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.